Terms and Conditions

Effective Date: November 13, 2026

These Terms and Conditions of Sale (“Terms”) govern purchases of apparel and related products from Sin City Custom Suits, LLC, doing business as VonSteffen Clothiers (“VonSteffen,” “we,” “us,” or “our”), whether purchased through our website, by virtual consultation, or through an in-person transaction.

Please review these Terms before placing an order. By affirmatively accepting these Terms during online checkout or in connection with a consultation-based purchase, you (“Client” or “you”) agree to be bound by them.

IMPORTANT: Personalized and made-to-measure garments are subject to final-sale restrictions once production begins. Please review Sections 2 and 4 before placing an order.

1. PRODUCTS AND ORDER ACCEPTANCE

1.1 Product Categories. VonSteffen offers the following categories of apparel:

1. Made-to-Measure Apparel: Garments produced according to measurements, specifications, and preferences provided or approved by the Client.

2. Personalized Apparel: Garments incorporating individualized elements, including customer-selected photographs, artwork, text, linings, or other custom design features, whether or not the garment uses standard sizing.

3. Non-personalized Merchandise: Merchandise that is not individually manufactured or personalized for a particular Client, if offered.

Made-to-Measure Apparel and Personalized Apparel are collectively referred to as “Custom Apparel.” Custom Apparel is produced or personalized for an individual Client and may have limited resale value.

Nonpersonalized Merchandise is subject to the return terms disclosed for that product and in the applicable Refund and Returns Policy. The final-sale provisions applicable specifically to Custom Apparel do not automatically apply to Nonpersonalized Merchandise.

1.2 Order Submission. Submission of an online order constitutes an offer to purchase, not acceptance of that offer by VonSteffen. An automated order acknowledgment confirms receipt only and does not establish that an order has been accepted.

1.3 Order Acceptance. An order becomes accepted (“Order Acceptance”) when VonSteffen approves the transaction and communicates acceptance to the Client, including through an order confirmation or other written communication.

VonSteffen may decline an order before acceptance for legitimate business reasons, including unavailable materials, production limitations, unacceptable personalized content, obvious pricing or product-description errors, or inability to fulfill the requested specifications.

1.4 Payment Authorization and Capture. For online orders, the Client’s payment card may be authorized when the order is submitted. Payment is not captured until VonSteffen approves and accepts the transaction.

If an order is declined before acceptance, VonSteffen will not capture payment. Any outstanding authorization will be released or allowed to expire in accordance with the applicable payment processor’s procedures. The Client’s financial institution may determine when the authorization ceases to appear.

1.5 Order Specifications and Approval. The Client is responsible for reviewing and approving the applicable order details, including garment type, sizing, measurements, fabric, color, lining, personalized content, shipping information, and special instructions.

VonSteffen may request additional confirmation before accepting an order or authorizing production. Any requested changes after approval are subject to VonSteffen’s agreement and may affect pricing, production schedules, or delivery arrangements.

1.6 Production Commencement. “Production Commencement” occurs when VonSteffen or an authorized manufacturing partner begins work or incurs a noncancelable commitment specifically attributable to an accepted order, including procuring custom materials, preparing personalized artwork, cutting fabric, or commencing garment manufacture.

VonSteffen may document the date and nature of Production Commencement in its order records. Production Commencement is distinct from Order Acceptance and payment capture, although these events may occur close together.

1.7 Pricing Errors. VonSteffen may correct obvious pricing, description, or configuration errors before Order Acceptance. If a material error is discovered after acceptance, VonSteffen will contact the Client to seek a mutually agreed correction or provide any cancellation or refund required by applicable law. VonSteffen will not unilaterally increase the agreed price of an accepted order.

1.8 Manufacturing Partners. VonSteffen may engage third-party manufacturers, alteration providers, shipping carriers, and other service providers to fulfill orders. Such arrangements do not relieve VonSteffen of its contractual obligations to the Client.

2. MEASUREMENTS, FIT, AND ALTERATIONS

2.1 Client-Provided Measurements. Clients are responsible for the accuracy and completeness of measurements, size selections, and specifications they provide or approve, including measurements submitted during or following virtual consultations.

VonSteffen may provide measurement guidance, including through video consultations. Such guidance does not constitute an independent verification or guarantee of the accuracy of measurements taken or supplied by the Client.

2.2 Approval of Measurements. Before production, VonSteffen may require the Client to review and confirm the measurements and specifications applicable to the order. The approved measurements and specifications will serve as the basis for manufacturing the garment.

The Client should promptly identify any discrepancy before production begins. Changes requested after Production Commencement may be unavailable or may result in additional charges and delays.

2.3 Responsibility for Fit. Unless otherwise expressly agreed in writing, the Client is responsible for alteration costs arising from inaccurate Client-provided measurements, incorrect size selections, changes in body measurements, or subjective fit preferences that do not constitute a material deviation from the accepted specifications.

VonSteffen is not responsible for such Client-originated fit issues. However, this allocation does not apply to errors caused by VonSteffen’s incorrect recording or transmission of measurements, or by a manufacturer’s failure to follow the accepted specifications.

2.4 Manufacturing Errors and Nonconformities. VonSteffen is responsible for material manufacturing defects and material deviations from the accepted order specifications attributable to VonSteffen or its manufacturing partners.

For a confirmed material defect or nonconformity, VonSteffen may initially offer, at its expense, a commercially reasonable repair, alteration, or replacement appropriate to the circumstances. VonSteffen will seek to complete the correction within a reasonable time.

If the proposed remedy cannot reasonably be completed, fails to correct the material issue, or is otherwise inadequate under applicable law, the Client retains any additional remedy available under applicable law, including a refund when required.

2.5 No Unlimited Fit Guarantee. Unless expressly agreed in writing, VonSteffen does not provide unlimited complimentary alterations or guarantee that a garment produced according to Client-provided measurements will satisfy every subjective fit preference.

This provision does not limit responsibility for material manufacturing defects, failure to follow accepted specifications, or other rights that cannot lawfully be excluded.

3. PRODUCT INSPECTION AND RESOLUTION OF CONCERNS

3.1 Prompt Inspection. Clients are encouraged to inspect garments promptly upon delivery and report apparent shipping damage, manufacturing defects, or material discrepancies within 14 days after receipt.

This requested reporting period is intended to facilitate timely resolution and does not eliminate any rights or remedies that cannot lawfully be limited.

3.2 Reporting a Concern. Clients should contact VonSteffen using the information in Section 9, describe the concern, identify the affected order, and provide supporting photographs when reasonably available.

3.3 Evaluation and Correction. VonSteffen may request additional information or a reasonable opportunity to inspect the garment before determining an appropriate resolution. Clients should obtain return instructions before shipping a garment back to VonSteffen.

If a return is reasonably required to evaluate or correct a confirmed defect or error attributable to VonSteffen, VonSteffen will provide or reimburse reasonable return shipping costs as appropriate and as required by law.

3.4 Preservation of Remedies. Nothing in this Section requires a Client to forfeit a statutory remedy, accept an ineffective repair, or bear costs that applicable law places on VonSteffen.

4. FINAL SALES, CANCELLATIONS, AND REFUNDS

4.1 Final-Sale Policy. Because Custom Apparel is individually manufactured or personalized, accepted Custom Apparel orders become final sale upon Production Commencement, subject to applicable law and the exceptions stated in these Terms.

After Production Commencement, Custom Apparel generally may not be canceled, returned, or exchanged solely because of a change of mind, dissatisfaction with an approved design, an incorrect Client-selected size, or a change in personal circumstances.

4.2 Before Order Acceptance. A Client may withdraw an order before Order Acceptance by notifying VonSteffen. If the order has not been accepted, payment will not be captured. Any outstanding card authorization will be handled as described in Section 1.4.

4.3 After Acceptance but Before Production Commencement. A Client may request cancellation or modification after Order Acceptance but before Production Commencement.

VonSteffen will consider the request in good faith, taking into account any actual, documented, nonrecoverable costs or commitments already incurred. Any amounts retained or recovered will be limited to those permitted by applicable law. Cancellation is effective when confirmed by VonSteffen or otherwise required by law.

4.4 After Production Commencement. VonSteffen may decline discretionary cancellation requests after Production Commencement.

If the Client breaches or repudiates an accepted order, VonSteffen may recover damages and retain amounts paid only to the extent permitted by applicable law, including Nevada’s Uniform Commercial Code. Any restitution or refund legally owed to the Client will be provided.

The final-sale designation does not create an automatic forfeiture of all payments irrespective of actual damages or applicable law.

4.5 Defective, Nonconforming, or Unfulfilled Orders. Final-sale restrictions do not eliminate remedies for materially defective or nonconforming goods, orders VonSteffen cannot fulfill, shipping delays that create a statutory cancellation right, or other circumstances in which applicable law requires a refund or other remedy.

4.6 Refund Method. Refunds will ordinarily be issued to the original payment method, unless another method is required by law or mutually agreed upon. Legally required refunds will be processed within the applicable statutory timeframe.

4.7 Related Policy. The Refund and Returns Policy provides additional customer-facing information concerning cancellation requests, product concerns, and refund procedures. It must be read consistently with these Terms and applicable law.

5. PRODUCTION, SHIPPING, AND DELIVERY

5.1 Production and Shipment Estimates. Custom Apparel generally requires approximately four to six weeks following final order approval for production and fulfillment, depending on the product and specifications. The anticipated shipment timeframe applicable to a particular order will be disclosed before purchase or otherwise agreed with the Client.

Production time, shipment time, and delivery time are distinct. Shipment occurs when the merchandise is physically placed in the possession of the carrier. Delivery occurs when the shipment reaches its intended destination.

VonSteffen will have a reasonable basis for its stated shipment timeframe. A statement that a timeframe is estimated does not eliminate any legal obligations concerning shipment deadlines.

5.2 Shipping Delays. If VonSteffen determines that it cannot ship within the applicable timeframe, it will provide the notices, revised shipping information, opportunities to consent to a delay, cancellation options, and refunds required by applicable law, including the FTC’s Mail, Internet, or Telephone Order Merchandise Rule where applicable.

If an order cannot be fulfilled, VonSteffen will cancel it and provide the refund required by law. The Client will not be required to accept an indefinite delay as a condition of obtaining a legally required refund.

5.3 Special Events. Clients purchasing apparel for weddings, ceremonies, or other time-sensitive events must disclose the event date before Order Acceptance.

VonSteffen ordinarily requires a minimum of eight weeks between Order Acceptance and the event date to accommodate manufacturing, shipment, and potential alterations. VonSteffen may decline orders that do not provide sufficient lead time.

Unless VonSteffen expressly agrees to a guaranteed delivery date in writing, disclosure of an event date does not establish a guaranteed delivery deadline. This provision does not alter any shipment commitment or cancellation right arising under applicable law.

5.4 Shipping Information. Clients are responsible for providing accurate and complete shipping information and promptly notifying VonSteffen of any requested changes.

If an incorrect address supplied by the Client results in a failed delivery or returned shipment, VonSteffen may charge reasonable additional shipping costs actually incurred, to the extent permitted by law and after communicating those costs to the Client.

VonSteffen is responsible for errors in shipment information attributable to VonSteffen or its service providers.

5.5 Lost or Damaged Shipments. Clients should promptly report shipments that appear lost, damaged, or materially incomplete.

VonSteffen will reasonably investigate delivery concerns with the carrier and provide replacement, refund, or other remedies where required by the applicable delivery terms and law. VonSteffen does not disclaim all responsibility merely because a package has been transferred to a shipping carrier.

5.6 International Orders. International shipments may be subject to customs duties, import taxes, brokerage fees, and other governmental charges.

Unless otherwise disclosed before purchase or expressly agreed in writing, the Client is responsible for applicable import charges imposed by the destination jurisdiction. VonSteffen will provide required disclosures concerning shipping charges and international order conditions.

Nothing in these Terms waives mandatory consumer protections applicable to an international transaction.

5.7 Events Beyond Reasonable Control. Manufacturing or shipment may be affected by material shortages, transportation interruptions, governmental actions, natural disasters, or other events beyond VonSteffen’s reasonable control.

VonSteffen will communicate material disruptions and make commercially reasonable efforts to address them. This provision does not excuse compliance with mandatory shipment, cancellation, or refund requirements.

6. CLIENT-PROVIDED CONTENT AND INTELLECTUAL PROPERTY

6.1 Rights and Permissions. Clients submitting photographs, artwork, text, logos, or other materials for personalized garments (“Client Content”) represent and warrant that they own the content or have obtained the rights, licenses, and permissions necessary for its intended use.

The Client further represents that the submission and intended use of Client Content, including photographs depicting identifiable individuals, comply with applicable intellectual-property, privacy, publicity, and other laws, and that the Client has obtained all permissions reasonably necessary for the intended use.

6.2 Limited Production License. By submitting Client Content, the Client grants VonSteffen and its authorized manufacturing and fulfillment partners a nonexclusive, limited license to reproduce, format, make reasonably necessary technical modifications to, and use the content solely to evaluate, manufacture, and fulfill the applicable order.

The Client retains ownership of Client Content. VonSteffen does not acquire any right to use Client Content for advertising, promotional campaigns, or unrelated commercial purposes without separate authorization.

6.3 Content Review and Rejection. VonSteffen may reject Client Content that it reasonably determines may infringe third-party rights, violate applicable law, depict unlawful or exploitative material, or otherwise present a material legal or reputational risk to the business.

If content is rejected before Order Acceptance, VonSteffen may permit the Client to submit replacement content. If the order is not accepted, payment will not be captured.

If a content-related issue arises after Order Acceptance, the parties will seek a reasonable resolution considering the status of production, actual costs incurred, and applicable law.

6.4 Third-Party Claims. To the extent permitted by law, the Client agrees to indemnify and hold harmless VonSteffen against reasonable damages, liabilities, and expenses, including reasonable attorneys’ fees, arising from a third-party claim that Client Content submitted for the order infringes intellectual-property rights or violates privacy, publicity, or other legally protected rights.

This obligation applies only to the extent the claim arises from the Client’s unauthorized submission or use of the content. It does not apply to losses caused by VonSteffen’s unauthorized use of the content, modifications beyond the agreed production purpose, or independent misconduct.

VonSteffen will provide reasonably prompt notice of a covered claim and will not agree to a settlement imposing a nonmonetary obligation on the Client without the Client’s consent, which will not be unreasonably withheld.

6.5 Privacy and Retention. VonSteffen may share Client Content and necessary order information with authorized manufacturing and fulfillment partners for purposes of completing the order.

The collection, use, sharing, retention, and deletion of Client Content and other personal information are governed by VonSteffen’s Privacy Policy and applicable law.

7. WARRANTIES AND LIMITATION OF LIABILITY

7.1 Product Conformity. VonSteffen will use commercially reasonable efforts to deliver garments that materially conform to the accepted order specifications and applicable standards of workmanship.

Minor variations inherent in fabric texture, dye lots, screen color reproduction, and custom manufacturing do not necessarily constitute defects, provided the finished garment materially conforms to the accepted specifications and applicable law.

7.2 Express and Implied Warranties. Nothing in these Terms disclaims an express warranty created by VonSteffen’s specific representations, descriptions, or promises concerning the goods, or any implied warranty or statutory consumer protection that cannot lawfully be excluded.

7.3 Exclusion of Certain Damages. To the fullest extent permitted by applicable law, VonSteffen will not be liable for indirect, incidental, special, or consequential damages arising from an order, including lost profits, lost business opportunities, or expenses associated with an event for which a garment was purchased.

This exclusion applies only to the extent enforceable under the circumstances and does not limit any damages or remedies that applicable law prohibits the parties from excluding.

7.4 Limitation of Monetary Liability. To the fullest extent permitted by applicable law, VonSteffen’s aggregate monetary liability arising from a particular garment or order will not exceed the amount actually paid by the Client for the affected garment or order.

This limitation does not reduce or eliminate legally required refunds, restitution, or other remedies that cannot lawfully be limited. It also does not apply to liability for fraud, willful misconduct, personal injury where limitation is prohibited, or circumstances in which a limited remedy fails of its essential purpose and applicable law requires an additional remedy.

7.5 Preservation of Legal Rights. Nothing in this Section limits any nonwaivable rights or remedies available under applicable consumer-protection, warranty, or commercial law.

8. GOVERNING LAW AND DISPUTE RESOLUTION

8.1 Informal Resolution. VonSteffen is committed to resolving customer concerns fairly and efficiently.

Before initiating litigation, the parties agree, when reasonably practicable, to make a good-faith effort to resolve a dispute through direct communication. A party may provide written notice describing the dispute, the relevant order, and the requested resolution.

The parties will ordinarily allow up to 30 days to pursue informal resolution. This procedure does not prevent either party from seeking urgent relief, preserving a claim before a limitations period expires, or exercising a nonwaivable statutory right.

8.2 Governing Law. These Terms and transactions governed by them will be construed under the laws of the State of Nevada, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

This provision does not deprive a consumer of mandatory legal protections applicable to the transaction that cannot lawfully be waived by contract.

8.3 Small-Claims Court. Either party may bring an eligible claim in a court of competent small-claims jurisdiction, subject to that court’s monetary, territorial, and other jurisdictional requirements.

8.4 Ordinary Civil Litigation. Disputes not resolved informally or through small-claims proceedings may be brought in a court of competent jurisdiction.

For transactions that are not subject to mandatory consumer venue protections, the parties consent to the jurisdiction of the state and federal courts located in Clark County, Nevada, for disputes arising from these Terms, provided the court otherwise has subject-matter jurisdiction.

Nothing in this provision requires a consumer to litigate in Nevada when applicable law prohibits enforcement of that requirement or provides a nonwaivable right to proceed elsewhere.

8.5 No Mandatory Arbitration. These Terms do not require arbitration. Neither party waives the right to pursue an otherwise available claim in a court of competent jurisdiction.

8.6 Attorneys’ Fees and Costs. Each party will ordinarily bear its own attorneys’ fees and litigation expenses, except to the extent an award is authorized by applicable law or another enforceable written agreement. Court costs may be awarded as permitted by applicable law.

8.7 Governmental and Statutory Rights. Nothing in these Terms prevents a Client from communicating with a governmental agency, submitting a consumer complaint, exercising lawful payment-dispute rights, or pursuing any nonwaivable statutory remedy.

9. GENERAL PROVISIONS

9.1 Entire Agreement. These Terms, together with the accepted order specifications, applicable order-specific disclosures, and the Refund and Returns Policy to the extent incorporated, constitute the agreement between VonSteffen and the Client concerning the purchase, except as otherwise expressly agreed in writing.

The Privacy Policy separately describes VonSteffen’s personal-information practices and does not independently modify the commercial terms of an order.

9.2 Order of Precedence. In the event of an inconsistency, the following order of precedence applies:

1. Mandatory applicable law;

2. A written, order-specific agreement expressly accepted by both parties;

3. These Terms; and

4. The Refund and Returns Policy, to the extent incorporated and consistent with these Terms.

9.3 Severability. If any provision is determined to be invalid or unenforceable, the remaining provisions will remain effective to the fullest extent permitted by law.

9.4 Changes to Terms. VonSteffen may revise these Terms periodically. Revisions will apply prospectively to orders placed after the revised Terms become effective and will not retroactively alter an accepted order without the Client’s agreement or another lawful basis.

9.5 No Waiver. Failure by either party to enforce a provision on one occasion does not constitute a waiver of the right to enforce that provision in the future.

9.6 Electronic Acceptance and Records. Clients may accept these Terms electronically, including through an affirmative checkbox or comparable acceptance mechanism.

VonSteffen may maintain records of the version of the Terms accepted, the date and method of acceptance, approved order specifications, communications, and transaction history in accordance with applicable law and its Privacy Policy.

Electronic acceptance and records may be used to establish the parties’ agreement to the extent permitted by law.

9.7 Transaction Communications. Clients consent to receiving order confirmations, approval requests, production updates, shipping notifications, and other transaction-related communications electronically, to the extent permitted by law. This provision does not constitute consent to receive unrelated marketing communications.

9.8 Billing Questions and Payment Disputes. Clients are encouraged to contact VonSteffen promptly regarding billing concerns or suspected transaction errors so that the parties may attempt to resolve the issue.

Nothing in these Terms prohibits a Client from exercising lawful chargeback, billing-error, or payment-dispute rights under applicable law or payment-network rules.

9.9 Contact Information. Questions concerning these Terms, orders, or product concerns may be directed to:

Sin City Custom Suits, LLC d/b/a VonSteffen Clothiers

Email: michael@vonsteffenclothiers.com

Mailing Address: 9850 Bermuda Rd. #267, Las Vegas, NV 89183

Website: https://vonsteffenclothiers.com

CUSTOM APPAREL FINAL-SALE NOTICE

Personalized and made-to-measure garments are produced according to individual Client selections and specifications. Once production begins, discretionary cancellations, returns, and exchanges are restricted as described in Section 4. These restrictions do not eliminate legally required refunds, remedies for material manufacturing defects, or other nonwaivable consumer rights.

CLIENT ACKNOWLEDGMENT

By affirmatively accepting these Terms and submitting an order, the Client acknowledges having had an opportunity to review the Terms, including the provisions concerning Custom Apparel, measurements, final sales, production and delivery, and dispute resolution.