Refund and Returns Policy

This page explains, in plain terms, how cancellations, product concerns and refunds work at VonSteffen Clothiers. It summarizes our Terms and Conditions of Sale and must be read together with them. If anything here differs from the Terms or from applicable law, the Terms and the law apply.

Custom garments are final sale once production begins

Made-to-measure and personalized garments are made for one client. An accepted custom order becomes final sale once production begins (Terms, Section 4.1). After that, it generally can’t be canceled, returned or exchanged because of a change of mind, an approved design you no longer like, a size you selected, or a change in personal circumstances.

Final sale never takes away your rights if a garment is defective, doesn’t match your accepted order, or can’t be delivered, or in any other case where the law requires a refund or other remedy (Terms, Sections 2.4 and 4.5).

Non-personalized merchandise, if we offer it, is not automatically final sale. Any return terms for it are shown with that product.

Changing or canceling an order

• Before we accept your order: Your card is authorized at checkout but not charged. You can withdraw the order by contacting us, and we won’t charge your card (Terms, Sections 1.4 and 4.2).
• After we accept it, but before production begins: You can ask us to cancel or change the order. We’ll consider the request in good faith, taking into account only actual, documented costs we can’t recover, and only as far as the law allows (Terms, Section 4.3).
• After production begins: We may decline cancellation requests. Final sale is not an automatic forfeiture of what you paid, and we will provide any refund the law requires (Terms, Section 4.4).

To request a cancellation or change, email us with your order number as soon as possible.

Fit and alterations

Garments are made from the measurements and specifications you provide or approve. Please check them carefully before production begins. Unless we’ve agreed otherwise in writing, alterations needed because of measurements you supplied, a size you selected, body changes or personal fit preferences are at your cost. We don’t offer unlimited free alterations (Terms, Sections 2.3 and 2.5).

If a problem is caused by our error in recording or passing on your measurements, or by a manufacturer not following your accepted specifications, we will put it right at our expense (Terms, Sections 2.3 and 2.4).

Reporting a problem with your garment

1. Inspect your garment when it arrives. Please report shipping damage, defects or differences from your order within 14 days of receipt. This timeframe helps us resolve issues quickly and doesn’t remove rights the law gives you (Terms, Section 3.1).
2. Email us with your order number, a description of the issue, and photos if you can (Terms, Section 3.2).
3. Wait for return instructions before sending anything back. We may ask for more information or to inspect the garment (Terms, Section 3.3).

For a confirmed defect or nonconformity, we may first offer a repair, alteration or replacement at our expense. If that can’t be done, doesn’t fix the problem, or isn’t enough under the law, you keep every other remedy the law gives you, including a refund where required (Terms, Section 2.4). If a return is needed to evaluate or fix a problem we caused, we will provide or reimburse reasonable return shipping (Terms, Section 3.3).

Please also tell us promptly if a shipment seems lost, damaged or incomplete. We will investigate with the carrier (Terms, Section 5.5).

Artwork and photos for personalized linings

We may decline uploaded content that we reasonably believe may infringe someone else’s rights, break the law, depict unlawful or exploitative material, or pose a material legal or reputational risk (Terms, Section 6.3). If this happens before we accept your order, we may invite you to send a replacement, and if the order isn’t accepted your card won’t be charged. If it happens after acceptance, we’ll work with you on a reasonable resolution that takes into account where production is, actual costs and the law.

How refunds are paid

Refunds normally go back to your original payment method, unless the law requires otherwise or we both agree to another method. Refunds the law requires are paid within the legal timeframe (Terms, Section 4.6). Nothing here limits your right to raise a billing dispute with your card issuer (Terms, Section 9.8).

Contact us

Sin City Custom Suits, LLC d/b/a VonSteffen Clothiers
Email: michael@vonsteffenclothiers.com
Mailing Address: 9850 Bermuda Rd. #267, Las Vegas, NV 89183